ACX is looking for a Customer Support Specialist to join our customer support team.
Working at ACX:
ACX Global Solutions is a growing Singapore company with a presence in Armenia exclusively focused on empowering companies involved in digital assets industry to offer best-in-class customer support and compliance experience to their clients.
Our Goal is:
We want to build a different type of company that’s focused on the bottom line, as well as the happiness and the well-being of our team. Our success lies in the passionate team who makes the ACX a great place to work!
You can join us if:
- You are passionate about customer service (think Ritz-Carlton level of service)
- You are fluent in English both speaking and writing (B2+ and above)
- You are passionate about the future of finance and money (banking background is an advantage)
- You are able to identify the customers’ issues and provide solutions
- You are an overachiever and hustler
- You are detail oriented and can work under pressure
- You are available to work 24/7
If you can answer YES to these questions, then you’re the one!
What should you do:
- Handling tickets, chats & calls to facilitate 24/7 support for our clients via Customer Service Tools
- Community management and customer support service
- Respond to client inquiries to meet the high standards set by the Company whilst complying with the set KPIs
What we offer:
- Competitive salary, performance-based bonus payments
- Ability to work with flexible work schedule (including early morning/ evening/night shifts
- Crypto knowledge, as well as different training packages
- Experience and knowledge in the fastest growing industries and the future of finance (this is something you cannot learn in school!)
- Personal and professional growth along the journey
- Healthy lifestyle: healthy snacks, fruit, coffee/tea
- Health Insurance Premium Package
- Wellbeing Allowance Package (reimbursement for any health-related service)
- Relocating the applicants that are currently in other countries (e.g., Lebanon, Syria, Russia, Argentina). The relocation costs and the first month’s rent cost will be covered by the company.
If you are interested in the open positions at ACX send your CV to email@example.com.