IT Helpdesk Specialist

Hey, let’s join forces!

ACX is looking for an IT Helpdesk Specialist to join our IT Team.

Working at ACX:

ACX Global Solutions is a growing Singapore company with a presence in Armenia exclusively focused on empowering companies involved in digital assets industry to offer best-in-class customer support and compliance experience to their clients.

Our Mission is:

At ACX, we believe that customer support is an essential part of customer acquisition and retention for any crypto business. Our mission is to give our clients that competitive edge when it comes to customer and compliance support. We also believe that a scalable and well-set-up compliance function is essential to not only avoid downside but also improve customer experience and increase revenues.

What should you do:

  • Design and deploy IT Systems.
  • Install, configure and maintain on-premises IT systems: (Active Directory, File Server, Virtualization systems, etc.)
  • Configure and support cloud systems (Office 365, Azure, AWS, etc.)
  • Configure and maintain IT hardware
  • Troubleshoot and resolve issues with Network and IT Systems
  • Perform technology needs analysis for security and efficiency.
  • Develop and update IT infrastructure relevant documents, policies, procedures and topology diagrams.


  • Working knowledge and expertise in configuring and supporting AD, Azure, Microsoft 365, Zabbix, Windows 10 and Network protocols.
  • Experience and designing and setting up systems and networks based on growing business needs.
  • At least 3 years of experience in System administration or IT support.
  • Certifications are preferred, but not required.
  • Working knowledge and expertise with a variety of software, hardware, and applications.
  • Willingness to solve complicated problems and see projects through to completion.
  • Strong interpersonal communication and relationship-building skills.
  • Ability to manage time and effectively prioritize numerous projects at one time.
  • Sound knowledge of English language.
Job Category: IT
Job Type: Full Time
Job Location: Yerevan

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